NPO Management

Communication for non-profits

PDF – Developing Essential Communication Skills 1

by Dr Yvonne Prinsloo

A guide that every Non-Profit staff member needs so that they can communicate better.

We live in a world of high technological achievements and very high stress. Communication is now more essential than ever, but we spend much less time actually listening to one other. Honest, attentive listening has become extremely scarce. Active listening skills can help develop relationships, resolve problems, aid understanding and prevent conflict. By learning to become a better listener, you’ll increase your workplace productivity and your ability to lead a team, persuade and negotiate.

The wide array of topics covered include in Part 1:

What is Communication Really?

Why is Communication Important?

What is My Communication Style?

Communication Barriers.

Confident Body Language – Part 1.

Why Focus on Listening Skills Specifically? – Part 1.

 

R80

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Communi-profitscation skills for non

PDF – Developing Essential Communication Skills 2

by Dr Yvonne Prinsloo

A guide that every Non-Profit staff member needs so that they can communicate and listen better.

We live in a world of high technological achievements and very high stress. Communication is now more essential than ever, but we spend much less time actually listening to one other. Honest, attentive listening has become extremely scarce. Active listening skills can help develop relationships, resolve problems, aid understanding and prevent conflict. By learning to become a better listener, you’ll increase your workplace productivity and your ability to lead a team, persuade and negotiate.

The wide array of topics covered include in Part 2:

Listening Skills – Part 2.

Asking Good Questions.

Confident Body Language – Part 2.

Personal Space in Communication.

First impressions Influence Communication.

Principles for Excellent Communication.

 

R80

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PDF – Developing Essential Communication Skills 3

by Dr Yvonne Prinsloo

A guide that every Non-Profit staff member needs so that they can communicate better, listen better, know how to ask the right questions and how to start a conversation.

As you have read in part 1 and 2 of Excellent Communication there are many factors that can affect your ability to listen. You also need to be able to manage certain mental tasks at the same time in order to be a fruitful listener.

The answers you get is the result of the questions you ask. Asking means you want to learn, develop, expand your understanding, present solutions to problems, enhance relationships, indicate competence and overcome the many illusions you tend to believe are true.

A conversation can be seen as a building block in the creation and maintenance of relationships. It also functions as an avenue, if maneuvered carefully, that can direct you to the information or outcomes you want.

The wide array of topics covered include in Part 3:

Listening Skills – Part 3.

Stages of Listening. Listening Critically. Listening Ethically.

Are Ethics in Communication Then Important?

How to Avoid Jumping to Conclusions.

The Art of Asking Questions.

Confident Body Language – Part 3.

How to Start a Conversation.

 

R80

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PDF – Developing Essential Communication Skills 4

by Dr Yvonne Prinsloo

A guide that every Non-Profit staff member needs so that they can communicate better, listen better, know how to ask the right questions and how to start a conversation.

It has been said that “speech is a mirror of the soul”. People come to know who you are through your words. A variety of social situations, ranging from job interviews to dating and even to public speaking, can make you feel uneasy as you know and expect that you will be assessed and judged by others.

How well you communicate is directly connected to your self-image. The progression of revealing yourself to the assessment of others can feel very intimidating, whether you have to meet new contacts, participate in a group discussion, speak at a board meeting or in front of an audience.

The wide array of topics covered include in Part 4:

Communication Apprehension.

The Importance of Language.

Listening Emphatically – Part 4.

The Basics of Ethical Communication – Part 2.

How is Projection Used in Communication?

The Basic Emotions and Their Effect on Human Behavior.

 

R80

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Communication for non-profits

PDF – Developing Essential Communication Skills (Book 1 – 4)

by Dr Yvonne Prinsloo

A guide that every Non-Profit staff member needs so that they can communicate better, listen better, know how to ask the right questions and how to start a conversation.

It is essential to understand how to communicate, know your communication style, the barriers involved, body language etc. and how to make the most of each of them. This will provide a great benefit for any non-profit organisation and its employees and they will trickle down throughout the organisation and positively impact everyone involved.
Let’s start at the beginning. The definition of communication is as follows: it is ‘the imparting or exchanging of information by speaking, writing, or using some other medium’ .

This can be achieved in the following ways:
• Verbally – your voice.
• Visually – images, graphs, maps, infographics, Zoom.
• Non-verbally – body language, eye contact, gestures.
• Written –books, websites, emails .

Learn how to listen well, learn about body language etc so you can understand you co-workers better but also to serve your Non-Profit “clients” better. 

R280 for all 4 books

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Data Driven Non-profits

By Steve MacLaughlin

ISBN: 9780 988 507 12

Non-profits whose team members understand and manage big data are succeeding. Data provides the basis for planning, strategising and guiding decisions. The convergence of technology and data allows for insights that enable savvy non-profit management teams to be ahead of the pack. 

This invaluable book will guide NPO staff in gathering and analysing data to strengthen every aspect of their work, including fundraising.

R480 – New Book

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R320 – Used Book

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The Strategy Workout: The 10 Tried-and-Tested Steps That Will Build Your Strategic Thinking Skills

Any book by globally reknowned fundraising and marketing fundi, Bernard Ross, is worth reading. His latest title, with Clare Segal is no exception.

The Stratgey Workout takes strategic planning to a new level while written in an accessible and easy to follow style. Bernard and Clare consult around the world and have helped the most dynamic non-profits in numerous countries in planning their successful strategies. They share their experiences in this outstanding book.

R450

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Raise your leaders
By Jenny Handley

Refreshingly, Raise your leaders is not just another how-to leadership guide! It is a revolutionary manual that will guide leaders to grow leaders. It is the ideal programme for leaders to give to their team, to work through with them, or for self-propelled and ambitious individuals to tackle on their own. The book takes the reader on a quest that addresses preparation for leadership, gives useful and practical tips for the practice of leadership and addresses the changing face of work and future of leadership. Quotes, video clips, anecdotes and 10 point plans will propel NPO team members into questioning, dialogue, debate and action. The best book in South Africa, by a South African, to guide the development of our leaders of tomorrow, while also invaluable to all leaders today!

 

ISBN: 978-0-620-55965-2
R280

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Raise your Game
By Jenny Handley and Gavin Cowley

An outstanding book by two outstanding people! Raise your Game, shares lessons and life skills learnt from business and sport, outlining winning strategies for aspirant South Africans. It draws from Gavin’s vast experience in the field of business and marketing, from 17 years as a top level sportsperson and as a rugby commentator, and from Jenny’s marketing, entrepreneurial, brand-building and public relations experience.

This book acknowledges that everyone needs a hand up, not a hand out. Many individuals find themselves in organisations without a natural mentor, and lack proper integration into a working environment. Raise your Game offers guidance, inspiration and the opportunity for personal development. It may be for those in their career starting blocks, or someone changing direction of play when elevated to a fresh working environment, or into a more senior position of responsibility.

Sporting anecdotes, famous quotes, a ‘to do’ component and the theme of sport, add flavour to each chapter, ensuring a lively informative read. It is devised to be practical, encouraging readers to apply the words, rather than to simply read and digest them.

 

ISBN: 978-0-620-35054-9
R220

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Breakthrough Thinking 
By Bernard Ross & Clare Segal

Bernard Ross is one of the most sought after fundraising consultants in the world. His clients include Oxfam, Greenpeace and UNICEF. This award winning book will guide NPO managers and board members in transforming their thinking and improve their performance to meet the ever increasing challenges of the NPO sector.

The book demonstrates how and why some organisations achieve extraordinary results and provides practical tools that can be emulated in one’s own NPO. The authors demonstrate how to set breakthrough goals, identify sources of creativity, overcome creativity-killing mindsets – all in the interests of sustaining a high-performance culture to, amongst other benefits, substantially fund an NPO.

 

ISBN: 978-0-7879-5569-4
R350

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Choosing and Using Consultants
by John Baguley

Hiring a consultant can be a big decision. There are cost implications, implications for staff, implications for the organisation.

Includes:

  • Introduction
  • When You Need a Consultant
  • What a Consultant Can and Cannot Do for You
  • Finding a Consultant
  • Choosing the Consultant
  • Expectations
  • Hiring the Consultant
  • Managing the Consultancy
  • When Things Go Well
  • When Things Go Badly
  • Mentoring
  • Interim Management
  • Change Management
  • Fundraising
  • Governance
  • Conclusion

 

R50

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Meetings
by Jan Hatch

Everyone has to endure meetings. They are a constant part of nonprofit life, indeed, a constant part of business life.

Includes:

  • Introduction
  • Why Hold Meetings
  • Elements of Successful Meetings
  • Types of Meetings
  • Steps for Holding Meetings
  • Chairing a Meeting
  • Attending a Meeting
  • Conclusion

 

R50

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Vision and Mission Statements
by Helen Carter

Vision Statements and Mission Statements can be useful vehicles for ensuring that an organisation knows where it is and where it’s going. Or they can be a waste of time and effort

This Guide will ensure having a Vision Statement and Mission Statement is worthwhile and value. Helen Carter has vast experience with preparing Vision and Mission Statements. She takes you through the process of thinking about your organisation and articulating it into appropriate statements. She then discusses the uses of these Statements both within and outside the organisation.

 

R50

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Staff Recruitment
by Caroline Hukins

Hiring staff is a necessary part of the management of an organisation. This Guide will help ensure you obtain the best staff for the job and avoid costly mistakes.

Includes:

  • Planning for Staff Turnover
  • The Recruitment Process
  • Advertising a Vacancy
  • The Application Pack
  • Interviews
  • The Selection Decision
  • Evaluating the Recruitment Process
  • Legal Issues and Best Practice

 

R50

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Vision and Mission Statements
by Helen Carter

Vision Statements and Mission Statements can be useful vehicles for ensuring that an organisation knows where it is and where it’s going. Or they can be a waste of time and effort

This Guide will ensure having a Vision Statement and Mission Statement is worthwhile and value. Helen Carter has vast experience with preparing Vision and Mission Statements. She takes you through the process of thinking about your organisation and articulating it into appropriate statements. She then discusses the uses of these Statements both within and outside the organisation.

 

R50

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